F.A.Q. 2017-01-18T12:55:29+00:00

FAQ

We’ve put together some frequently asked questions, take a look and let us know if we can help further.

1721 Ebenezer Road, Suite 105
Rock Hill, SC 29732
(803) 327-6453
Corner of Herlong and Ebenezer in the Village Oaks Professional Park

Monday – Thursday 8am – 5pm
Select Fridays 8am – noon

During office hours please call our main phone number (803) 327-6453. If it is after hours, you will be forwarded to the dentist on call. If it is a life threatening emergency please call 911.

We accept most major insurance plans.  We are happy to assist you by filing your insurance claim and checking on benefits.  We’ll work with your insurance provider to make sure that your coverage meets your needs and your budget.  Please let us know if you have questions about your insurance coverage.

*If you do not have dental insurance we offer an In House Dental Plan – go here to see the details.

We offer several payment options:

  • Cash
  • Check – $50 charge for returned checks
  • Most major cards
  • CareCredit – through CareCredit you can receive no interest financing or low minimum monthly payment options.  For more information or to apply online visit carecredit.com

Payment is expected in full for each appointment as services are rendered.  We are happy to assist you by filing your insurance claim.  We ask that you pay for non-covered expenses at the time of service.

We understand that visiting the dentist makes some people nervous and uncomfortable.  We will make every effort to create a relaxing atmosphere and we can also assist you by prescribing medications to help you relax during your appointment as well as offering nitrous oxide during your dental procedure.  Our goal is to ensure that your dental visit is as pleasant as possible.  Please feel free to speak with us about your concerns.

We understand that life is busy and sometimes schedules change.  Please make every effort to cancel at least 48 hours in advance.  There is a $50 charge for not cancelling 48 hours in advance.  Patients who miss or cancel more than 3 appointments in a calendar year may be dismissed from the practice.

We recommend bringing your child as early as age 2-3 years old for a “happy visit” or “well check”.  The dentist can check tooth development and review oral hygiene at this appointment.

On average, seeing a dentist twice a year works well for many people.  Some can get away with fewer visits while others may need to be seen more frequently.  People with very little risk of cavities or gum disease can do fine seeing their dentist just once a year.  People with a high risk of dental disease might need to visit every three or four months, or more.  This high-risk group includes:

  • Smokers
  • Pregnant women
  • Diabetics
  • People with current gum disease
  • People with a weak immune response to bacterial infection
  • People who tend to get cavities or build up plaque

The schedule for any person may change during a lifetime.  In times of stress or illness, you may need more frequent dental visits.  Your dentist may help you to fight off a temporary infection or treat changes in your mouth.  If you take good care of your teeth and gums at home your dentist may recommend lengthening the time between visits.  Ask your dentist the best schedule for your routine dental visits.