If you have a question about the services we provide at our Rock Hill dentist office or anything about our practice, please feel free to contact either by phone (803) 32SMILE (327-6453), or simply fill out the form below and click ‘send’. Thank you!
FAQ for Carolina Smile Design
Still not sure if we can be of help? Check through some frequently asked questions and then send us a message.
Where are you located?
1721 Ebenezer Road, Suite 105
Rock Hill, SC 29732
Corner of Herlong and Ebenezer in the Village Oaks Professional Park
What are your office hours?
Monday – Thursday 8am – 5pm
Select Fridays 8am – noon
What should I do in case of a dental emergency?
Please call our main number (803)327-6453. If for some reason you cannot reach us you will be given instructions on how to proceed. If it is a life threatening emergency please call 911.
Do you accept my insurance plan?
We accept and participate with most major insurance plans. We are happy to assist you by filing your insurance claim and checking on benefits. Please let us know if you have questions about your insurance coverage.
What if I don't have insurance?
What payment options are available?
We offer several payment options:
- Check – $50 charge for returned checks
- Most major credit cards
- CareCredit – through CareCredit you can receive no interest financing or low minimum monthly payment options. For more information or to apply online visit carecredit.com
Payment is expected in full for each appointment as services are rendered. We are happy to assist you by filing your insurance claim. We ask that you pay for non-covered expenses at the time of service.
Visiting the dentist makes me anxious, how can you help me?
We understand that visiting the dentist makes some people nervous and uncomfortable. We will make every effort to create a relaxing atmosphere and we can also assist you by prescribing medications to help you relax during your appointment as well as offering nitrous oxide during your dental procedure. Our goal is to ensure that your dental visit is as pleasant as possible. Please feel free to speak with us about your concerns.
What if I need to cancel an appointment?
We understand that life is busy and sometimes schedules change. Please make every effort to cancel at least 48 hours in advance. There is a $50 charge for not cancelling 48 hours in advance. Patients who miss or cancel more than 3 appointments in a calendar year may be dismissed from the practice.
When should I bring my child for their first dental check-up?
How often should I visit the dentist?
On average, seeing a dentist twice a year works well for many people. Some can get away with fewer visits while others may need to be seen more frequently. People with a high risk of dental disease might need to visit every three or four months, or more. This high-risk group includes:
- Pregnant women
- People with current gum disease
- People with a weak immune response to bacterial infection
- People who tend to get cavities or build up plaque
The schedule for any person may change during a lifetime. In times of stress or illness, you may need more frequent dental visits. Your dentist may help you to fight off a temporary infection or treat changes in your mouth. If you take good care of your teeth and gums at home your dentist may recommend lengthening the time between visits. Ask your dentist the best schedule for your routine dental visits.